AirReview

Collect, moderate, and showcase customer reviews and testimonials — all in one place.

Key Features

• Review Dashboard: Six stat cards show your average rating plus live counts for total, pending, approved, featured, and rejected reviews at a glance.
• Review List: Each row shows the reviewer name, star rating, a preview of their comment, the submission source (direct link, QR code, email campaign, or embed), and current status.
• Google Column: A Google icon appears next to any reviewer who clicked through to post on your Google Business profile — so you can see who followed through.
• Review Detail: Open any review to read the full comment, see reviewer name, email, display name, source, submission date, and Google click status.
• Moderation: Approve, reject, feature, or delete reviews individually from the detail panel — or select multiple reviews and act in bulk.
• Google Reviews Integration: After a customer submits a review, prompt them to also post it on your Google Business profile to boost your public reputation.
• Auto-Approve: Automatically approve reviews that meet a minimum star rating, so high ratings go live instantly without manual intervention.
• Email Notifications: Get notified by email every time a new review is submitted.
• Review Page Branding: Customize the title, intro text, and thank-you message shown to customers on your public review submission page.

How to Use

Moderating Reviews

1. Open AirReview from the sidebar.
2. The stats row shows your average rating and review counts by status — for example, ACME Creative Agency might see a 4.7 average with 3 reviews pending.
3. Each list row shows the reviewer name, star rating, a comment snippet, the submission source, and current status.
4. Click View on any row to open the full review detail.
5. From the detail panel, click Approve, Feature, Reject, or Delete.

Bulk Actions

1. Check the boxes next to multiple reviews.
2. Use the batch action menu to Approve, Reject, or Delete all selected reviews at once.

Configuring Settings

1. Click the Settings button in the top-right corner.
2. Google Reviews — Enter your Google Place ID and business name. Enable the "Post on Google" prompt to invite customers to also leave a public Google review after they submit.
3. Moderation — Turn on auto-approve and set the minimum star rating required (e.g., 4+ stars go live automatically).
4. Notifications — Enable email alerts and enter the address where new review notifications should be sent.
5. Review Page Branding — Set the page title, intro text, and the thank-you message customers see after submitting.
6. Click Save Settings.

Tips

• Use Featured status to highlight your best reviews — featured reviews can be displayed prominently on your website.
• Enable the Google prompt to turn happy customers into public Google reviewers without any extra effort.
• Set auto-approve to 4+ stars to keep your moderation queue light while still reviewing anything lower manually.
• Check the Google column in the list to see which customers followed through to post on Google.